Volkswagen Santa Monica - (866) 675-6605

We have bought three cars from this dealer. Don't ask. Maybe we were lazy because we live close to it and we like the concept of VW cars. Let me advise you to save your money and time. The cars have problems are are much to expensive to take care of for an economy car. The finance guy here will tell you a story about how is going to retire in a few months or some soft story to make him seem like he doesn't like to push things on you and he will sneak things into the contract if you don't pay attention. I laughed because the guy was still there when we came back to buy other cars, slimy guy, good at being slimy, that is why the owner of the dearlership keeps him in that position. The sales people and manager on the floor is dishonest. I know 2 people who worked there in the past (after the fact that I no longer go there or will buy another VW) and they are smart guys who just needed a job when they came out to LA. They told me about how they scam customers and how the shop always is pressured to keep up the average dollar charge on each car that comes in for service. They will charge you more then you should pay, find things to fix that don't need fixing at that moment and will take a long time servicing your car for the most part. The place is very bad because they have been in business for a long time doing this to consumers, that is sad. So I want you the reader to know that you should avoid this place. Save your money, unless it is covered under warranty 100 percent, take the car to a good local mechanic that works on nice cars for many years in a nice area, housing community. They are the one's who can't afford to be dishonest, they will shut down. Here however, it is a VW dealership, they get a constant flow of wet behind the ears customers or people like ourselves who went because it was convenient to where we lived and worked. Not wise. BUT, there is a hospital across the street in case you need to check yourself in after your experience with VW of Santa Monica. I hear through the grapevine the two worse in CA are the worse ones in Irvine and Santa Monica.

I bought a 2005 Jetta a year ago and this experience has been an I.V. drip of aggravation since I drove off the lot. There is a 100% disconnect between the Sales Dept. & the Service Dept. The Service Dept is a nightmare. In 2008 the guy was incompetent & rude. The 2009 guy (last week) was incompetent. & confused. If you crave getting ripped-off and annoyed - go to SM VW. And go to CARFAX to find out the history of a used car BEFORE you buy it. I wish I had.

I paid over 650 dollars and still have the same problem with my car , it appears that they don’t know what they are doing I would never take my car there again .